When you can get your money back, and how to ask.
You can cancel an order at any time until its codes have been delivered, and we will refund you in full.
If we can't deliver a code you have paid for, or we decline your order, we refund you in full without you having to ask.
If a code doesn't work when you first try to redeem it in the country stated, for example it is rejected as invalid or already used, we will check it with our supplier and replace it. If a replacement isn't possible, or doesn't fix the problem within a reasonable time, we will refund you, as section 8 of our Terms of Service explains.
If you were charged twice for the same order, or charged more than the price shown at checkout, we refund the difference.
Once a code that works has been delivered, you can't cancel it or return it for a refund, because it can be used straight away. At checkout you agree to immediate delivery and acknowledge that you lose any right to cancel once your codes are delivered.
This includes codes bought for the wrong country, codes bought by mistake, and codes that someone else redeemed after you shared them, including as a result of a scam.
Contact us through our contact form or by email at [email protected], with your order number and what went wrong.
Refunds go back to the payment method you used. We make them within 14 days of agreeing that you are entitled to one; your bank may take a few more days to show it.
This policy doesn't affect the rights you have as a consumer under the law that applies to you.